February 6, 2020

Winchester, VA: 9-1-1 Team Relies on GeoComm 9-1-1 Map

Implementing new 9-1-1 mapping technology can be a large undertaking for public safety and GIS agencies, but experiencing improvements in 9-1-1 call processing capabilities and knowing that the 9-1-1 map is reliable, makes the process worthwhile.


The City of Winchester Emergency Communication Center (ECC) in Virginia determined that they needed new 9-1-1 mapping software and sought out a solution that would provide peace-of-mind to the 9-1-1 caller, ECC staff, and emergency responders.They knew a fast, reliable 9-1-1 mapping system would be paramount when processing 9-1-1 calls to ensure emergency responders were properly guided to the location of the emergency.Winchester ECC officials choose GeoComm’s GIS-based 9-1-1 mapping solution to accomplish their objectives, and since its implementation, the city has noticed significant improvements in their 9-1-1 call processing capabilities.


“Since implementing the new 9-1-1 mapping system, our telecommunicators know they can constantly rely on their 9-1-1 map,” stated Erin Malloy, Director of Emergency Communications for the Winchester ECC. “In fact, we’ve seen what a reliable resource it is that we’ve made it a requirement that the map be on the screen at each telecommunicator workstation for every 9-1-1 call.”

Some of the additional benefits Winchester ECC reports experiencing daily from their 9-1-1 mapping solution includes:

  • Fast and automatic plotting of the 9-1-1 call on the telecommunicators’ map
  • Additional context about the 9-1-1 call location viewable through the aerial interface
  • Improved interoperability capabilities with county fire/rescue departments that enables the ECC to provide valuable detail about the emergency to the city’s police responders
  • Access to real-time information about the 9-1-1 call with the Computer Aided Dispatch (CAD) interface

“We also appreciate how easy it has been to get our GIS staff up-to-speed on the 9-1-1 mapping system,” Malloy stated.“It’s been a great working relationship between the ECC, GIS staff, and GeoComm teams.”

Peace of Mind

Improving the 9-1-1 mapping technology at the City of Winchester ECC was a large undertaking, but they now have the peace-of-mind that 9-1-1 calls are processed quickly and accurately, proving that implementing GeoComm’s GIS-based 9-1-1 mapping solution made the process worthwhile.

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