Reliable, dedicated, and innovative are just a few words our customers use to describe GeoComm. We work hard for our customers to make sure systems function as expected and find solutions to meet both industry standards and jurisdiction-specific technical needs. Whether you are talking to a territory sales manager, project manager, GIS specialist, implementation specialist, or technical support analyst, GeoComm strives to provide the same trustworthy, loyal, and hard-working GeoComm experience.
Software Technical Support
GeoComm’s technical experts help ensure you receive efficient support and evolving software to meet the industry’s changing needs. By investing in quality software support and maintenance, you can be at ease knowing GeoComm is here to assist with software concerns and resolve software issues quickly.
Through an annual software support and maintenance agreement, GeoComm will:
- Provide you with regular service packs resolving reported issues or feature enhancements
- Review and incorporate selected enhancement requests to ensure the software continues to evolve to meet your needs
- Accept unlimited toll-free calls, e-mails, and faxes related to any software concern during regular business hours
- Have available a team of responsive, knowledgeable Technical Support Analysts to provide one-on-one emergency support outside regular business hours
- Respond to you within four hours or less during regular business hours
GIS Maintenance Support
GeoComm’s GIS Maintenance Support Team understands that keeping GIS map data current, accurate, and regularly incorporated into a public safety system is just as important as the initial investment in the data layers. With proper and efficient maintenance, you are assured that lives are not put in jeopardy because of outdated or inaccurate GIS map data. Our GIS Maintenance Support Team is focused on keeping your GIS map data current, accurate, and provide you with the best customer service available. They work collaboratively to fulfill your maintenance service requests and produce the highest quality of GIS services.
Project Management Approach
GeoComm is committed to the success of our customer’s projects and uses formal project management processes based on industry effective practices to plan, formalize, and document our projects. All GeoComm projects are assigned a Project Manager, some of whom are certified Project Management Professionals (PMP) through the Project Management Institute (PMI). PMP certification is a globally recognized and demanded credential that demonstrates our company’s commitment to the professional skills necessary to lead project teams and achieve successful project results. GeoComm’s Project Managers have extensive experience working with large, complex projects and possess the knowledge and skills required to bring projects to successful completion.
At GeoComm our goal is to have a well communicated project implementation plan with our customers. Once the GIS data setup is complete, our project team prepares the system for implementation completing a variety of testing tasks to ensure implementation runs smoothly. Once the testing tasks are complete, our project team coordinates an agreeable time for on-site implementation services and training. Our goal is to schedule the system implementation when it is least disruptive to your existing, on-going operations.
"When training CAPCOG 9-1-1 GIS team members on the process of maintaining quality GIS data for the Capital Area Emergency Communications District, we always mention and encourage contacting the technical support available at GeoComm. Our GeoComm GIS representative is incredible to work with, and their team is always available when we need them."
Our Customers Experience A GeoComm Team That Is:
We are committed to knowing and understanding the problems our customers face so we can provide high quality services and solutions to solving them. Our staff is dedicated to solving industry challenges so public safety can focus on saving lives.
GeoComm has served the public safety industry for the past twenty-five years providing innovative and progressive solutions that have have been recognized by our customers in helping them provide effective, efficient, and accurate emergency response.
In an emergency situation every second counts. We provide you with the piece-of-mind that in an emergency situation your GeoComm solutions will function properly because we know that our customers have lives depending on them.
These three words describe the current condition of El Paso-Teller County 9-1-1 Authority's GIS data. This is a drastic change from how it would have been described in 2016.
The City of Austin, Texas was recently experiencing some difficulties with spoken vehicle routing directions provided in their Computer Aided Dispatch (CAD) mobile units and requested GeoComm review and update their GIS data to improve vehicle routing directions.
Washington Parish Louisiana Communications District is dedicated to providing the most accurate and current 9-1-1 equipment in their emergency communications center. That dedication proved to be a wise investment when they received a 9-1-1 call from a hiker in the Bogue Chitto State Park who had gotten lost on one of the trails in the woods.